Privacy policy

1. Introduction

Longevity Health Supplements (“Company”, “we”, “our”, or “us”) operates the website www.longevityhealthsupplements.com (the “Site”) and offers a range of dietary supplements, test kits, and related products for purchase. It also offers an anti-aging and holistic healthcare clinic, offered via telemedicine, with a fully qualified and registered NZ pharmacist and practitioner.

This Privacy Policy outlines how we collect, use, and protect any personal information (“Personal Data”) that identifies or can be used to identify you when you interact with our Site, mobile applications, products, services, or events (collectively, the “Services”). By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Site or interacting with our Services.

 

2. What Data Do We Collect and How?

When you use our Services, we may collect or receive Personal Data to operate our business and provide you with the requested products or services. The types of Personal Data collected may include:

· Name, age, gender, and contact details (e.g., email address, postal address, phone number).

· Payment information (e.g., credit or debit card details).

· Biometric data, fitness level, fitness goals, and activity preferences.

· Information about your current health status, any relevant medical history, and any recommendations that we think would benefit your health and lifestyle.

· Information about your device, browsing activity, and usage patterns.

We collect Personal Data in the following ways:

A. Information You Provide to Us Directly:

· When you register for an account, sign up for newsletters, or interact with our forums, message boards, or live chats.

· When you make a purchase, request a return or exchange, or contact customer service.

· When you participate in contests, surveys, or events.

· When you engage with us through social media, our mobile applications, or third-party platforms.

B. Information Collected Automatically:

· Transactional Information: Details of your purchases, returns, and orders (e.g., product descriptions, prices, and dates).

· Device Information: Information about your computer, tablet, or mobile device (e.g., operating system, browser type, and unique identifiers).

· Cookies and Tracking Technologies: Information collected via cookies, pixel tags, and similar technologies, including your browsing preferences, IP address, and activity on the Site. For more details, refer to our Cookie Policy.

C. Information Collected from Third Parties:

We may receive Personal Data from service providers, payment processors, and marketing partners to enhance our services.

 

3. Why Do We Collect Personal Data?

We collect and use Personal Data for the following purposes:

· To fulfil your orders: Process payments, arrange delivery, and manage returns or exchanges.

· To provide customer service: Address queries, process requests, and personalise your experience.

· To communicate with you: Send promotional emails, newsletters, and updates (with your consent).

· To provide clinical care: Healthcare provided by a registered clinician requires documentation, that you can access at any time, which allows us to prode you with individualised and optimised care.

· To improve our Services: Analyse usage data, preferences, and trends to enhance the user experience.

· To administer loyalty programmes: Manage rewards, subscriptions, and promotions.

· To comply with legal obligations: Ensure compliance with applicable laws and regulations.

 

4. How Do We Share Personal Data?

We may share Personal Data with third parties for legitimate business purposes, including:

· Service Providers: For website hosting, payment processing, shipping, and customer support.

· Marketing Partners: To deliver tailored advertisements and promotional materials.

· Legal Authorities: To comply with legal obligations or respond to lawful requests.

· Business Transactions: In connection with mergers, acquisitions, or the sale of assets.

We do not sell your Personal Data to third parties for monetary gain.

 

5. Protecting Your Personal Data

We implement appropriate technical and organisational measures to protect your Personal Data from unauthorised access, loss, or misuse. These measures include encryption, secure servers, and restricted access to sensitive information.

Passwords: If you create an account on our Site, it is your responsibility to keep your password secure. We will never ask for your password in unsolicited communications.

 

6. Data Retention and Deletion

We retain your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you request, we may delete or anonymise your Personal Data unless retention is required for:

· Resolving disputes or enforcing agreements.

· Complying with legal, tax, or regulatory obligations.

· Supporting ongoing business needs, such as maintaining purchase records.

 

7. International Transfers

As a New Zealand-based company, your Personal Data may be transferred to and processed in countries outside of your own. These countries may not have the same data protection laws as your home jurisdiction. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place for data transfers.

 

8. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Privacy Team at:

· Email: info@longevityhealthsupplements.com